Improving Team Efficiency and Productivity:
Transform Ordinary Performers Into Extraordinary
Your employees are the first customers of your organization AND your best marketing tools. They are the face of the company. If they are not happy, satisfied, and well trained they will perform poorly, leading to lost profits.
85% of your company’s assets are the skillsets of your employees. Employees are the most important contributors to your profits. Without your employees, your product or service would not exist. They run the organization. You rely on them to ensure systems run smoothly and to spot inefficiencies. The work they do determines what customers see or experience. Consequently, your employees determine your business’s success or failure. Furthermore, employee efficiency and talent determine the pace and growth of your business.
The Problem...
Many organizations view training and development of their employees as a cost rather than an investment, but it is the failure to train and develop employees that is the true cost to the organization.
Inadequate training causes:
Reduced revenue. A study done by ATD found that companies who offer thorough training had more than twice the amount of income per employee over companies that offered less training.
Higher turnover. According to a study performed by IBM, employees who feel they are unable to grow and reach their career goals within an organization are 12 times more likely to leave. This means a dramatic increase in your hiring costs.
Increased costs. The cost of hiring a new employee can add up to 30% of the employee’s salary as opposed to $1,500 per employee to retrain existing employees.
Loss of customers. When customers interact with incompetent employees, they take their business elsewhere AND leave bad reviews turning away new potential customers. A whopping 89% of customers will never return to a business after a SINGLE negative customer experience. According to a study performed by Convergys Corp. a SINGLE negative review will cost you an average of 30 customers. How many customers have you already lost? How many more can you afford to lose?
This presentation guides business leaders through the creation and implementation of an all-encompassing, holistic Employee Development program. From the first 60 days as a new hire to subject matter expert you will have a naturally progressive training program that develops your very own company specific trainers.
Clearly defined expectations with aligned goals gives employees the most opportunity for success. As you identify and track metrics and KPIs you will be able to identify training and comprehension gaps, so you know exactly where the employee needs additional support. As you invest in your employees and your employees invest in your organization, your employees feel valued and become your biggest assets. When this happens you, your organization, and your employee win. It’s a win-win-win!
The Solution.
Key Takeaways:
Strategies to incentivize more productivity.
Formulas to quantify and measure current and increased productivity.
Formula to quantify the need for more staff based on current and future sales and production needs.
Template for proven employee training program.
Strategies for tracking and measuring employee training.
Increased profits. According to HR Magazine, companies that invest in $1,500 on training per employee per year see an average of 24% more profit than companies that invest less. Another recent study found that companies who prioritize employee development make a medium revenue of $169,100 per employee as opposed to $82,800 per employee for those that don’t. My clients have doubled their revenue in less than 4 months, implementing my formulas alone.
Improved ROI. Companies who increased their training investment by $680/employee saw a 6% higher return.
Increase in productivity. A study by the National Center on the Educational Quality of the Workforce found that a 10% increase in educational development of employees produced an 8.6% increase in productivity. When I created this program and implemented it with my own team, production time went from 48 weeks to less than 30 days.
Attract and retain top talent, rather than employees leaving for other opportunities.
Customers become raving fans. Trained employees provide superior service to your customers because they can solve issues and answer questions without the need to consult a manager. Not only is this more efficient but it results in more satisfied customers. Happy customers come back AND leave raving reviews.
Results You Can Expect
